📄 Return & Refund Policy – ÉMOIRÉ

At ÉMOIRÉ, we are committed to ensuring a refined experience for our customers. If for any reason you are not satisfied with your purchase, please review our return and refund policy below.

🔁 Returns

We accept returns under the following conditions:

• The item must be unused, unopened, and in its original packaging
• Return request must be made within 3 days of receiving the product
• Products that have been used, damaged, or altered are not eligible for return

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used perfumes
• Tester/sample products
• Gift items or promotional bundles

💰 Refunds

Once your returned item is received and inspected:

• You will be notified about the approval or rejection of your refund
• If approved, your refund will be processed within 7 to 10 working days
• Refunds will be issued via the original payment method or agreed alternative

🔄 Exchange Policy

We only replace items if:

• The product is defective or damaged upon delivery
• You notify us within 48 hours of receiving the product

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective
• Shipping costs are non-refundable

📩 How to Request a Return

To initiate a return, please contact us with:

• Order Number
• Reason for return
• Product image 

📧 Email: hello@theemoire.com
📱 WhatsApp: +880 18944 21129

⚠️ Important Note

ÉMOIRÉ perfumes are crafted as personal fragrance products. Due to their nature, we encourage customers to try our display center experience or tester options before purchase.