Privacy policy

Effective Date: 1st October 2025

At ÉMOIRÉ, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our store.

📋 Information We Collect

When you interact with our store, we may collect:

  • Name
  • Phone number
  • Email address
  • Shipping and billing address
  • Payment information (processed securely via payment providers)
  • Order history

We may also collect non-personal data such as:

  • Browser type
  • Device information
  • IP address
  • Website usage data

🛒 How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates and confirmations
  • Provide customer support
  • Improve our products, services, and website experience
  • Send promotional offers (only if you opt in)

🔒 Data Protection

We take reasonable steps to protect your personal information:

  • Secure payment gateways
  • Limited access to customer data
  • Standard security practices to prevent unauthorized access

However, no online system is 100% secure.

🤝 Sharing Your Information

We do not sell or trade your personal information.

Your data may be shared only with:

  • Delivery partners (for shipping purposes)
  • Payment providers (to process transactions)
  • Service providers (to operate our business)

🍪 Cookies & Tracking

Our website may use cookies to:

  • Enhance user experience
  • Analyze website traffic
  • Improve marketing performance

You can choose to disable cookies through your browser settings.

📩 Marketing Communication

We may send promotional messages via:

  • Email
  • SMS
  • WhatsApp

Only if you have provided consent.
You may unsubscribe at any time.

🧾 Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Opt out of marketing communications

🔄 Policy Updates

ÉMOIRÉ reserves the right to update this policy at any time.
Changes will be posted on this page.

📩 Contact Us

If you have any questions regarding this Privacy Policy:

📧 Email: hello@theemoire.com
📱 WhatsApp: +880 18944 21129

At ÉMOIRÉ, trust is part of the experience. Your information is handled with the same care as our fragrances.